Kudos and Critiques

Salina, Ks
Vault Professional 2013
CAS-26320-W7Q9D4
When trying to launch Vault it hangs up and I get the spinning circle and it says locating server.

Overall Rating
Communication
Professionalism

Message:
ended up being an internal issue


Surveyed on August 25, 2015
Support
Kansas City, MO
Inventor 2013
CAS-26327-Z0H1G2
Questions regarding selection priority

Overall Rating
Communication
Professionalism

Message:



Surveyed on August 25, 2015
Support
Tulsa, Oklahoma
Autodesk Inventor 2016
0003362549FY16
Inventor 2016 Essentials - Part One

Overall Rating
Instructor Rating
Course Rating

Message:



Surveyed on August 24, 2015
Training
Tulsa, Oklahoma
Autodesk Inventor 2016
0003362550FY16
Inventor 2016 Essentials - Part One

Overall Rating
Instructor Rating
Course Rating

Message:
how more functional knowleged


Surveyed on August 24, 2015
Training
Claremore, Oklahoma
Autodesk Inventor 2016
0003362547FY16
Inventor 2016 Essentials - Part One

Overall Rating
Instructor Rating
Course Rating

Message:



Surveyed on August 24, 2015
Training
Tulsa, Oklahoma
Autodesk Inventor 2016
0003362548FY16
Inventor 2016 Essentials - Part One

Overall Rating
Instructor Rating
Course Rating

Message:



Surveyed on August 24, 2015
Training
Marshall, MO
Product Design Suite 2016
CAS-26226-T5D3W0
Installation Issue

Overall Rating
Communication
Professionalism

Message:
Tech was very helpful however I have not implemented the fixes to my problem.Sorry, the problem has not been resolved and is compounded by Windows 8 updates. However D3 tech was very helpful and provided me with info yet to be reviewed


Surveyed on August 24, 2015
Support
Wichita, KS
Autocad 2012
CAS-26170-N9R2D1
getting error to install DirectX before AutoCAD

Overall Rating
Communication
Professionalism

Message:
I received an email that directed me to call 877.731.7171 with extension 1. When I called that I got a voice that told me that there was no one to answer the call and I should try again later. She (the recording) said 'Good bye.' and hung up on me. It was only after waiting for an operator to get on the line that we were able to talk to someone that was able to help us.
Still working on resolving the issue.
D3 Response:
Ah, I believe you caught us in the middle of an update to our phone system software last week. We are very sorry for this inconvenience.

Surveyed on August 24, 2015
Support
Tulsa, OK
Vault Professional 2016
CAS-26269-H5K2Z3
can't check in idw's

Overall Rating
Communication
Professionalism

Message:



Surveyed on August 24, 2015
Support
Houston, TX
Vault Professional 2014
CAS-26322-B8M8L0
How to get a previous version in Vaul

Overall Rating
Communication
Professionalism

Message:
Vaughn at D3 always has such a great attitude and works tirelessly to get any task done, and done RIGHT!! I would recommend them to anyone and I have.
Vaughn has always shown the Utmost level of professionalism and know how. He always gets the job done. I can not rate him high enough.
He also did so VERY Quickly.
D3 Response:
Thank you so much for sharing! We love hearing about the positive impact our support team has with our clients.

Surveyed on August 24, 2015
Support