Kudos and Critiques

Oklahoma City, OK
Autocad Electrical 2015
CAS-27020-S5C4R6
Problem Autoloading Lisp Routine in ACADE 2015

Overall Rating
Communication
Professionalism

Message:
The technician was helpful, and patient while trying to decipher what I wanted and the best possible solution. He stayed with me until my issues were resolved completely.
The 9 for the 'experience with the handling' is more due to the organization of the files we were working with
D3 Response:
Thank you for sharing your experience with us and we hope the file organization is now easier to work with.

Surveyed on October 30, 2015
Support
Monett, MO
Inventor HSM
CAS-26815-N0B7V7
How to machine single edges and chamfers

Overall Rating
Communication
Professionalism

Message:



Surveyed on October 29, 2015
Support
Joplin, MO
Inventor 2015
CAS-26976-C2V0Q8
Copy sheet formats from template to existing drawings

Overall Rating
Communication
Professionalism

Message:



Surveyed on October 27, 2015
Support
Topeka, KS
Inventor Professional 2015
CAS-26982-N9B2S7
Loop hole found in property compliance to get file released

Overall Rating
Communication
Professionalism

Message:
Solved the issue quickly and efficiently.


Surveyed on October 27, 2015
Support
Dallas, TX
DWF
CAS-26948-R6R7L3
Trying to convert 3rd party dwf to a dwg

Overall Rating
Communication
Professionalism

Message:
Justin quickly confirmed what I suspected... you can't convert a .DWF into a .DWG, nor be able to pull any dimensions from the file.


Surveyed on October 26, 2015
Support
Greenwood Village, Colorado
Autodesk Inventor 2016
0003416607FY16
ThyssenKrupp Inventor Advanced

Overall Rating
Instructor Rating
Course Rating

Message:



Surveyed on October 26, 2015
Training
Greenwood Village, Colorado
Autodesk Inventor 2016
0003416774FY16
ThyssenKrupp Inventor Advanced

Overall Rating
Instructor Rating
Course Rating

Message:
Ryan was extremely easy to work with, he obviously knows Inventor very well and understands how to teach it. He was very attentive to our needs and improved our knowledge of the software tremendously.
D3 Response:
We are so glad to hear this! It is awesome hearing about the knowledge gained through our training courses!

Surveyed on October 26, 2015
Training
Wheatland, WY
Inventor Professional 2015
CAS-26924-B2P5N3
Set dimstyle as default in Inventor

Overall Rating
Communication
Professionalism

Message:
Justen was extremely helpful, polite and knowledgeable. He walked us thru the changes that needed to be made, and I appreciate his telling me what he was doing as he went along. I probably could not repeat his steps, but the explanations increased my confidence in his work. Good Job Justen Pendergraft! And thanks for the info on tech help.See my testimonial below. Good work and thanks.
D3 Response:
You're welcome and thank you so much for pointing out what you appreciated about the how the solution was handled. It is an aspect we can make sure continues to be implemented into such calls.

Surveyed on October 24, 2015
Support
Marshalltown, IA
Inventor Professional 2016
CAS-26903-Q5B6F7
Issue with Drawing Sheets and Parts List

Overall Rating
Communication
Professionalism

Message:



Surveyed on October 22, 2015
Support
Shreveport, LA
Autocad 2016
CAS-26918-T6Y4L8
Need help setting up the LMTOOLS and reading the license file in.

Overall Rating
Communication
Professionalism

Message:



Surveyed on October 22, 2015
Support