Kudos and Critiques

Tulsa, OK
Vault
CAS-27061-N3C6J9 		Missing Ribion

Overall Rating
Communication
Professionalism

Message:
If all of your support technicians are as good as the one that helped me, you guys can do no wrong.
D3 Response:
Wow, what a compliment! We appreciate it!

Surveyed on November 5, 2015 		Support
Joplin, MO
Product Design Suite 2016
CAS-27057-V9Y8L8 		When trying to get a license an error stating 'A valid license could not be obtained by the network license manager -15.570.0

Overall Rating
Communication
Professionalism

Message:



Surveyed on November 4, 2015 		Support
Colwich, KS
Autocad Mechanical 2015
CAS-26632-L5T2B4 		xref issue on users machine

Overall Rating
Communication
Professionalism

Message:
I decided it was a one off problem, so we did not want to pursue a solution.


Surveyed on November 4, 2015 		Support
Joplin, Mo
Inventor Professional
CAS-27055-S4S0M1 		How to make dimnsions bigger in a part sketch

Overall Rating
Communication
Professionalism

Message:
Phone line was continually busy, so I had to make contact through email. After that, I received a phone call that answered my question.
D3 Response:
There are times where we experience a greater influx of calls, but we are glad to hear that you went ahead and contacted us through email so we could get back to you. We are sorry for any inconvenience the delay in communication time caused.

Surveyed on November 3, 2015 		Support
Washington, MO
Inventor 2016
CAS-27047-X0P1M0 		How do I make a part default to phantom BOM structure?

Overall Rating
Communication
Professionalism

Message:



Surveyed on November 3, 2015 		Support
Wichita, Kansas
Autodesk Inventor 2016
0003417527FY16 		Autodesk Inventor 2016 - Part Module

Overall Rating
Instructor Rating
Course Rating

Message:



Surveyed on November 2, 2015 		Training
Shreveport, LA
Autocad 2016
CAS-27028-F5N3C8 		AutoCAD tight-click menu gone

Overall Rating
Communication
Professionalism

Message:
knowledgeable and professional servicevery helpful. returned my call in a timely manner


Surveyed on November 2, 2015 		Support
Arnold, MO
Inventor Professional 2016
CAS-26958-Y7R9N1 		Issues

Overall Rating
Communication
Professionalism

Message:



Surveyed on November 2, 2015 		Support
Fraser, MI
Inventor HSM
CAS-27009-L0K3K6 		How to contain toolpath to surfaces for parrallel strategy

Overall Rating
Communication
Professionalism

Message:
D3 support is very easy to use and there support Tech help me when I was in a jam. Jim Bayagich Bay Products
D3 Response:
That is what we are here for and don't hesitate to contact us again if another jam arises.

Surveyed on October 30, 2015 		Support
Claremont, Il
Inventor 2016
CAS-27006-K5Q3K7 		My parts are skewed in the assembly.

Overall Rating
Communication
Professionalism

Message:
I'm a new user, so my questions/problems are quite simple, but the technician was very helpful and courteous.
I was very satisfied with the help I received, however one improvement would be a faster computer that boots up quicker for the technician so I wouldn't have to wait as long.
D3 Response:
We understand that everyone has a different knowledge level when it comes to the software and are here to assist whenever a questions arises, no matter how simple or complex. We are just happy to help and are here if you should have a question or problem that you need help with.

Surveyed on October 30, 2015 		Support